x

Terms and Conditions & Refund Policy

Terms and Conditions

Welcome to Skyroute Visa Services. These Terms and Conditions ("Terms") govern your use of our website and services, including visa consultation and application assistance. By accessing our services, you agree to be legally bound by these Terms.

1. Scope of Services

  • Skyroute Visa Services provides assistance in preparing and submitting visa applications for tourism purposes. Final decision-making authority rests solely with the concerned embassy or consulate. Our services do not include any guarantee of visa approval.

  • 2. Customer Responsibilities

  • Clients are required to provide accurate, honest, and complete information and documentation. Skyroute Visa Services is not liable for rejections or delays caused by incorrect or incomplete data submitted by the client.

  • 3. Fees and Payments

  • All fees for our services must be paid in full before the process begins.- Our service charges are separate from embassy/consulate fees unless otherwise specified.- Payment once made is considered acceptance of these Terms.

  • 4. Visa Processing Time

  • Processing time is subject to consular procedures and may vary. Skyroute Visa Services is not responsible for delays caused by embassies, consulates, holidays, or external agencies.

  • 5. No Guarantee Clause

  • Visa issuance is entirely at the discretion of the respective embassy or consulate. Skyroute Visa Services does not assure or guarantee approval of any visa application.

  • 6. Intellectual Property

  • All content, including our logo, text, images, and website design, is the intellectual property of Skyroute Visa Services and may not be reproduced or used without permission.

  • 7. Privacy and Data Protection

  • Client information is handled with strict confidentiality in compliance with applicable Indian data protection laws

  • 8. Changes to Terms

  • Skyroute Visa Services reserves the right to update or change these Terms at any time. Continued use of our services after changes implies your acceptance.

  • 8. Changes to Terms

  • Skyroute Visa Services reserves the right to update or change these Terms at any time. Continued use of our services after changes implies your acceptance.

  • 9. Governing Law

  • These Terms shall be governed by the laws of India. Any disputes arising from these terms shall be subject to the jurisdiction of courts in Ernakulam, Kerala.

Refund and Cancellation Policy

Skyroute Visa Services is committed to transparency and professionalism. Please read our refund policy carefully before making any payment.

1. Non-Refundable Services

  • All service fees are non-refundable once the visa application process has been initiated, regardless of the outcome (approved, delayed, or rejected). This includes:- Consultancy fees- Documentation support- Application submission charges- Service tax or government fees (if included)

  • 2. Refund Eligibility

  • Refunds are only considered if:- The service has not been initiated (i.e., no documents have been collected or processed).- A written cancellation request is received within 24 hours of payment and before any action has been taken.

  • 3. Processing Time

  • Approved refunds, if any, will be processed within 7-10 business days to the original payment method.

  • 4. Exceptions

  • Approved refunds, if any, will be processed within 7-10 business days to the original payment method.

  • 5. Contact for Refunds

  • To request a refund, email us at info@skyroutevisaservices.in with your name, contact number, and payment reference number.